Refund Policy
Last updated: September 2026
This policy explains when and how MediGrab (operated by Medigrab India Private Limited) processes refunds for medicine orders.
1. Refund Eligibility
- Damaged, expired, or tampered medicines on delivery.
- Wrong medicine dispensed by the partner pharmacy.
- Non-delivery beyond a reasonable extended window after the estimate you were given.
2. Non-Refundable Items
- Correctly delivered medicines. Indian pharmacy regulations prohibit returns of dispensed medicines.
- Opened, used, or partially consumed packs.
- Customer-side errors after two delivery attempts (e.g. unavailable at the address twice).
3. Refund Process
- Message us on WhatsApp within 24 hours of delivery.
- Share photos of the issue and your order ID.
- We investigate with the fulfilling pharmacy and respond within 48 hours with a decision.
4. Refund Timeline
| Payment method | Refund timeline |
|---|---|
| Online (UPI, card, netbanking via Easebuzz) | 3–5 working days to your original payment method |
| Cash on Delivery | 5–7 working days, via UPI or bank transfer to a number/account you provide |
5. Cancellation Refunds
Full refund if you cancel before the pharmacy confirms order preparation. No refund once the order is dispatched (subject to Section 1 above).
6. Delivery Issues
For delivery delays, partial deliveries, or service failures on our side, we will either re-deliver at no cost or process a full refund — your choice.
7. Contact for Refunds
WhatsApp: 918788876943
Email: contact@medigrab.in
Phone: +91-8788876943