Refund Policy

This policy explains when and how MediGrab (operated by [Legal Entity Name Pvt. Ltd.]) processes refunds for medicine orders.

1. Refund Eligibility

• Damaged, expired, or tampered medicines on delivery.
• Wrong medicine dispensed by the partner pharmacy.
• Non-delivery beyond a reasonable extended window after the ETA.

2. Non-Refundable Items

• Correctly delivered medicines. Indian pharmacy regulations prohibit returns of dispensed medicines.
• Opened, used, or partially consumed packs.
• Customer-side errors after two delivery attempts (e.g. unavailable at the address twice).

3. Refund Process

1. Message us on WhatsApp within 24 hours of delivery.
2. Share photos of the issue and your order ID.
3. We investigate with the fulfilling pharmacy and respond within 48 hours with a decision.

4. Refund Timeline

Approved refunds are processed to the original payment method within 5–7 business days via Razorpay (Razorpay's standard timeline). Cash-on-delivery refunds are issued via UPI to a number you provide.

5. Cancellation Refunds

Full refund if you cancel before the pharmacy confirms order preparation. No refund once the order is dispatched (subject to Section 1 above).

6. Delivery Issues

For delivery delays, partial deliveries, or service failures on our side, we will either re-deliver at no cost or process a full refund — your choice.

7. Contact for Refunds

WhatsApp: 91XXXXXXXXXX
Email: hello@medigrab.in
Phone: +91 XXXXX XXXXX