Terms of Service

These Terms govern your use of medigrab.in and the MediGrab medicine delivery facilitation service operated by [Legal Entity Name Pvt. Ltd.].

1. Acceptance of Terms

By using our website or messaging us on WhatsApp to place an order, you accept these Terms.

2. Service Description

MediGrab is a medicine delivery facilitation service. We do not provide medical advice, diagnosis, or treatment. All medicines are dispensed by licensed pharmacy partners.

3. Eligibility

You must be 18 years or older to use this service.

4. User Obligations

• Provide accurate name, address, and contact information.
• Provide a valid prescription from a registered medical practitioner for any Schedule H, H1, or X medicine.
• Not misuse the service for fraudulent or illegal purposes.

5. Ordering & Delivery

Orders are placed via WhatsApp. We target a 30-minute delivery window in serviceable areas of Pune, but actual times depend on weather, traffic, distance, and stock availability. 30 minutes is a target, not a guarantee.

6. Pricing & Payment

Prices are confirmed by the dispensing pharmacist before order acceptance. All prices include GST where applicable. Payment via Cash on Delivery or Razorpay (UPI, card, netbanking).

7. Cancellation

You may cancel any order on WhatsApp before the pharmacy confirms preparation. Once the order is dispatched, please refer to our Refund Policy.

8. Refund Policy

See our full Refund Policy. In summary: damaged, wrong, or non-delivered orders are refundable within 24 hours of delivery.

9. Prescription Medicines

Schedule H, H1, and X medicines require a valid prescription. The fulfilling pharmacist may refuse to dispense if the prescription is invalid or missing.

10. Limitation of Liability

MediGrab is a facilitator. Partner pharmacies are responsible for the quality, authenticity, and dispensing of medicines. [Legal Entity Name Pvt. Ltd.]'s total liability for any single order is limited to the value of that order.

11. Intellectual Property

The MediGrab brand, logo, content, and design are the property of [Legal Entity Name Pvt. Ltd.]. Unauthorised use is prohibited.

12. Governing Law

These Terms are governed by the laws of India. Jurisdiction: courts of Pune, Maharashtra.

13. Dispute Resolution

Please contact us at hello@medigrab.in first. Unresolved disputes will be referred to arbitration in Pune under the Arbitration and Conciliation Act, 1996.

14. Modifications

We may update these Terms from time to time. Material changes will be notified on this page and via WhatsApp or email.

15. Contact

[Legal Entity Name Pvt. Ltd.]
[Registered Business Address, Pune, Maharashtra, India — PIN]
Email: hello@medigrab.in
Phone: +91 XXXXX XXXXX